Terms and Conditions
No cancellations, return, exchange or refund.
Orders will be shipped within 5 business days after payment is received and verified, preorder items will be shipped within 5 business days upon stock arrival. Tracking number will be sent to your email box.
Final launch date of preorder items is determined by the manufacturer. We have provided an estimated arrival (ETA) date but it is not guaranteed. No cancellations after order is placed.
We only sell brand new items.
Actual product may be slightly different from the pictures. No exchange/refund for any imperfections such as chromatic aberration, subjective quality issues, etc. Scratches on bearbrick (especially on chrome bearbrick) are commonly seen. Appreciate for your consideration before placing order.
Carton boxes and product packings are solely for delivery and packaging purpose. AKToys is NOT responsible for any box damages.
If you have any concerns, please contact us at firstname.lastname@example.org before placing order.
Should any dispute arise, the decision of AKToys shall be final.
Overseas Shipments (Except Hong Kong/China/Macau/Taiwan)
Orders will be sent by Hong Kong Speedpost (except those countries stated below).Shipping leadtime would be 7-14 business days^ after shipped.
^This time frame is not guaranteed and does not include time taken by customs in your country to clear the package.
Please note that big parcel couldn't be sent to China at this moment.
Please DO NOT place preorder items (with different stock arrival date) in ONEORDER. Else, we will ship the order on the last arrival date of the whole order.
All taxes and duties are NOT included in the final price, customers are responsible for these fees. Please be aware of this and safeguard against un-calculated fees by contacting your local delivery providers for the irregulations and tax procedures. AKToys is NOT responsible for any customs or brokerage fees and taxes.
Due to COVID-19 issue, postal service of some countries will be affected. Please allow more lead time for delivery.
Australia and United States: only small parcels are allowed to send and we will use vantage (similar to airmail, shipping lead time is around2-3weeks).If any big parcel orders (e.g. bearbrick 1000%) is placed, order will be sent once speedpost/airmail/surface mail services are back to normal.
Canada and India: airmail and speedpost are currently suspended. We will use surface mail instead and shipping lead time is around 2-3 months.
New Zealand: we will use vantage (similar to airmail, shipping lead time is around 2-3 weeks) for small parcels and surface mail (shipping lead time is around 2-3 months) for big parcel.
Please visit Hong Kong post office website if you need more info. We will try our best to update latest shipping options and info as soon as possible.
Shipment to Hong Kong, Macau and Taiwan
No in-store pick up is allowed. 網站購買不設門市自取。
Orders will be shipped by SF Express (freight collect *運費到付*, receive within2-5 business days after shipped.