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Terms and Conditions


We accept payment via Credit Card and Paypal. Your credit card information will not be kept. 

PayPal is an online shopping payment gateway. It is being used in 190 countries and regions. The advantage of using PayPal payments are fast, safe and easy. PayPal avoids external leakage credit card and other financial information to the seller, in order to protect customers. For more information, please visit the official web site of PayPal.

Shipping & Handling


Due to COVID-19 issue, postal service of some countries will be affected. Pleae allow more lead time for delivery.
We will ship your order ASAP once the service is back to normal. If you have any concerns, please contact us before placing order. 

If shipping is not available in your country, please contact us at

Orders will be shipped within 3 business days after payment is received and verified, tracking number will then be provided.

For China, Hong Kong and Taiwan, orders will be shipped by SF Express (freight collect, receive within 2-5 business days after shipped*). 

For other countries, orders will be shipped by Hong Kong Speedpost (receive within 5-10 business days after shipped*). 

*This time frame is not guaranteed and does not include time taken by customs in your country to clear the package. 

Customs and import charges

All taxes and duties are NOT included in the final price, customers are responsible for these fees.

Please be aware of this and safeguard against un-calculated fees by contacting your local delivery providers for their regulations and tax procedures. AKToys is NOT responsible for any customs or brokerage fees and taxes.

Preoder items

Please DO NOT place preorder items (with different stock arrival date) in ONE ORDER.

Else, we will ship the order on the last arrival date of the whole order. 

Contact Information

If you have any concerns, questions of these terms and conditions, please contact us by sending an email to 

We do not accept return, refund or exchange

Should any dispute arise, the decision of AKToys shall be final.