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Terms and Conditions

Payment


We accept payment via credit card only. Your credit card information will not be kept. 


Shipping & Handling


Orders will be shipped within 5 business days after payment is received and verified, tracking number will then be provided. 


For China, Hong Kong and Taiwan, orders will be shipped by SF Express.
(freight collect *運費到付*, receive within 2-5 business days after shipped*). 網站購買不設門市自取。

For other countries, orders will be shipped by Hong Kong Speedpost^ (receive within 7-14 business days after shipped*). 

*This time frame is not guaranteed and does not include time taken by customs in your country to clear the package.


*Important*

Due to COVID-19 issue, postal service of some countries will be affected. Please allow more lead time for delivery.



Please note that airmail and speedpost to Australia, Canada, India, New Zealand and United States are currently suspended.
We will use surface mail instead and shipping lead time is around 2-3 months. 

Please also note that sending big parcel (e.g. bearbrick 1000%) to Australia and United States are currently suspended.
We send your order once service is back to normal.
If you have any concerns, please contact us at aktoyshkonline@gmail.com before placing order.


Customs and import charges


All taxes and duties are NOT included in the final price, customers are responsible for these fees.

Please be aware of this and safeguard against un-calculated fees by contacting your local delivery providers for their regulations and tax procedures. AKToys is NOT responsible for any customs or brokerage fees and taxes.


Preoder items


Please DO NOT place preorder items (with different stock arrival date) in ONE ORDER.

Else, we will ship the order on the last arrival date of the whole order. 


Contact Information


If you have any concerns, questions of these terms and conditions, please contact us by sending an email to aktoyshkonline@gmail.com. 


We do not accept return, refund or exchange


No cancellation after order is submitted.

Should any dispute arise, the decision of AKToys shall be final.